Typically, we dispatch orders within 24 hours of receiving them. If you place your order before 8:00am ET on the East Coast or 8:00am PT on the West Coast, your order will be shipped on the same day. However, if you place your order after this time, it will be shipped on the following day. You will receive a tracking number for your order within 30 minutes of placing it.

Your purchased item will be shipped from 2923 Agua Vista Dr, San Jose, CA 95132.

If you place an order before our shipping cutoff time (8:00am ET on the East Coast or 8:00am PT on the West Coast), you may modify the delivery address. However, if the items have already left our facility, we may not be able to change the delivery address.

In the event that your package not arived, kindly contact us at info@regenwes.com. with order number and we will check order status.

In case you have received a defective piece, immediately contact us to claim your exchange.
You can get a refund within 30 days after you have bought the item. Please note that you must comply with our return policies to make the refund. You can also contact us at info@regenwes.com for your general queries.
We offer a 100% money-back guarantee if you return the defective item within 30 days. Please note that any object must comply with our conditions to fulfill the return criteria. Kindly visit our return policy page for a better understanding.